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frequently asked questions

How do I send my mobile phone back?

Can I trade in any mobile phone?

How many mobile phones can I trade in?

What should I send?

What happens to the phones I send in?

Do I need to send with insurance?

Where do I send my mobile phone to?

How long does it take to receive payment once you have received my phone?

Can I buy used mobile phones from you?

How will you know it is my mobile phone?

Do you accept broken mobile phones?

How do I know what model of mobile phone I have?

What is the definition of a mobile phone in full working order?

What if my mobile phone is not in full working order?

Do you charge to send my phone back if I don’t like the revised quote?

What is "Water Damage"?

Why is the price I was quoted different to actual price offered?

How do I know whether my phone's display is damaged?


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