MPX Terms and conditions

By sending their trade-in handset to MPX, the Customer agrees that they have read and understood the following:

PAYMENT

  • A cheque will be sent or an electronic bank transfer will be made to the customer once the handset has been received and validated.
  • Payments will be made to the same name and address registered when the quotation was agreed.
  • The price MPX pays may change if the returned handset is different to the quoted handset in relation to any of the following:
    • Make and model
    • Condition
    • Accessories
  • No payment will be made if the handset IMEI (serial number) appears on any of the Stolen/Blocked Asset registers monitored by CheckMEND and stolen handsets will be sent to the police in accordance with CheckMEND recommendations
  • The price quoted is valid for fourteen days from the date of the accompanying letter.
  • BACs and PayPal payments will be made 7 days after receipt of the phone.
  • Cheque payments will be made 14 days after receipt of the phone.
  • Your cheque or electronic bank transfer payment will be made to the details given below.

CUSTOMER OBLIGATIONS

  • Handsets and accessories must be sent in the returns envelope provided which has a tracking reference which is unique to the customer, and must arrive within fourteen days of the date of the accompanying letter.
  • The customer must arrange his own carriage insurance. MPX can not accept any liability for phones lost or stolen in transit. MPX advises the customer to use Royal Mail "Special Delivery" (or equivalent).
  • The customer warrants that he is the legal owner of the handset(s), is resident in Great Britain or Northern Ireland and that he is at least 18 years old.
  • The customer must remove his SIM card before sending his phone to MPX. The customer indemnifies MPX of any loss that may arise from any SIM card that is received with a phone. SIM cards can contain private information, and may enable unauthorised use of your Network airtime.

DATA PROTECTION

  • As MPX is working with a sub-contractor for logistics purposes, MPX will need to pass some personal details relating to the Customer to this party. The Customer's personal data will only be processed for this particular service, and will be processed under the control of MPX.

RETURNS

  • It will not be possible to return the original handset or any accessories.
  • It will not be possible for the Customer to obtain any data, other content on the handset, or memory card once returned as all data is removed in the inspection process.
  • It will be possible to obtain a like-for-like replacement handset in the event that an agreement cannot be reached with respect to a price variation in 1.2. A £10 charge for this return to cover handling, postage and packing will be applied to the Customer account.

PRIZE DRAW

  • By sending in any handset under this trade in scheme within fourteen days of the date the quotation is issued, the customer will be entered into a prize draw and will be deemed to have accepted these terms and conditions.
  • There will be a prize draw every first day of every month from all eligible entries made.
  • There will be one competition for MPX and all of its partners.
  • The winner will receive the prize mentioned on the competition page. Delivery is free within the UK.
  • The draw is open to all customers aged 16 or over resident in the UK, excluding employees of MPX and their families, affiliated companies and anyone who has been professionally connected with this promotion.
  • MPX's decision is final and no correspondence will be entered into.
  • The Winner will be contacted by telephone on the date of the draw. If no response is received within five calls, a new winner will be drawn. This will continue until a winner is contacted.
  • The Winner shall participate in all publicity relating to this draw.